First, we need to consider what exactly we are asking of our intended audience when we use QR codes as part of our marketing plans. Firstly, they require a smartphone to download a QR code reader to read the code in the first place. Then we are expecting them to have the phone nearby whenever they encounter a QR code, and on top of that we have to give them the motivation to actually scan the QR code for its information.   

This is quite a big ask really, so the way you approach the use of QR codes really does matter. Many companies are tempted to simply use a QR code in place of a standard web address on their advertisements and marketing materials, but to be quite honest this is a waste of the user’s time, and a waste of a perfectly good marketing opportunity.

Simply directing your intended audience to your website and hoping that they’ll be intrigued enough to browse the site is a futile effort. The key to getting the most of QR code marketing is to use them as a way for the end user to unlock information, rather than just sending them to a web destination and leaving them to find the rest.

So instead of just sending the user to your homepage, why not send them to a lead generation page where they can sign up for a free report or download your latest audio/video content? Or send them to a live forum where they can interact with both your company and other users to help generate discussion around yourself and the business.

Give them a reason to want to access the code in the first place, and give them exclusive access to valuable information they would otherwise not be able to have. Not only does this give the end user an incentive for accessing your code, but it also provides you with opportunities to capture new leads – which is such a better use of a QR code than simply sending them to your homepage and leaving them there!

The beauty of QR codes mean that you can put one on just about any kind of marketing material, and you can even update the information which is stored in a specific QR code so that you don’t have to keep reprinting them every time you want to create something new. 

This gives you the opportunity to be really creative with the information you choose to store within your codes, and how you choose to distribute them – so consider what information is going to be most beneficial to both your intended audience and to your business in order to make the most of QR code marketing.

Happy marketing!

Sean

Sean McPheat

(Image by Stuart Miles)

Marketing Consultant – Sales Expert - Motivational Speaker

As a general rule, creating interest in your product is among the most surefire ways to drive an increase in traffic, and to ultimately drive an increase in sales. Being interested means showing that you care about your customers, and making every possible effort to engage them and please them.

Be Interesting

While it’s never been easier than it is today to create an interesting product, and to generated natural interest around the product, there’s also never been nearly as much competition as there is now.

YouTube is the perfect example – while the popular video-sharing site has made possible the previously unthinkable idea of creating and distributing a video advertisement with no cost associated except the time that it takes you to product it, it has also driven allowed your competitors access to the exact same set of tools.

The key to creating buzz is indirect advertising. In this age where one can access nearly everything they want, totally free of charge, nobody wants to watch an advert. Instead, create a funny or informative video or article, and just include a link to your site. If you can be interesting enough that people share the article, then you be sure to have some of the excess interest spill over onto your website.

Be Interested

However, it’s not sufficient to just be interesting. You must also be interested in your customers. Thanks to the rise of the internet, its now possible to do this better than you ever could before.

Set up a blog and a Facebook fan page where you can see what your customers are saying, and where you can respond to them directly. Modify your marketing efforts to more accurately target your customers, and change your products if your customers are looking for something different.

The rule of being interested also applies to competitors within your industry. Read their adverts, both online and off, to see what they are doing, who they are targeting, and how they are doing it. Read the blogs of industry leaders, comment on them, and share their insights via your Facebook page.

By showing interest in your industry, you’ll not only learn more valuable information, but you’ll ultimately draw more attention to your own site, and your own products. And as we all know – more attention means more sales.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

Whether you’re embarking on a new marketing campaign, improving your web presence, or simply sending a sales letter to a group of customers, every marketing move you make should fall under the umbrella of your marketing strategy.

Here are a few tips to help make your strategy as effective as possible.

Know the Market

The first thing your strategy should consider is your market. Who are your customers? What do they want? What do they want for free, what are they willing to pay for, and how much will they pay for it?

When you are rolling out a new product, you should have a picture in your mind of precisely who is going to buy it. If you don’t, then you should be doing a lot more research ahead of time.

Find your Niche

Every product and service on the market should be there as an answer to some need or problem. Moreover, what differentiates your product from your competitors’, and why should your potential customers choose you. Your marketing strategy should attempt to answer these questions.

Define your Goals

This is perhaps the most significant part of your marketing strategy. When you’ve identified who you are going to sell to, and on which basis you’re going to promote your product, you need to define a plan to move people from conviction to action.

In other words, convincing your potential customers that your product is the best product on the market is one thing, but how are you actually going to get them to open up their wallets and buy your product?

There are a number of ways that you can do this, including directing customers to your website, or getting them on the phone so that you can drive them to action personally. Whatever option you choose, it needs to be defined in detail beforehand. All the advertising in the world won’t get you anywhere if it doesn’t leave people with a definite channel through which they can buy your product.

Test your Results

Testing is the final key to any marketing strategy. You will never get everything perfect ahead of time. Your marketing roadmap should ideally be in a constant state of flux. As you implement new marketing campaigns, you should be testing what works and what doesn’t work. Improve on the good, and get rid of the bad.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

Social Media Optimisation (SMO) is the new SEO and it can do wonders for your business in terms of generating more leads and increasing awareness of your brand – so how can you optimise your corporate social media accounts to get the most out of them in 2012?

Well, there are two basic components to any good SMO campaign. Firstly, you need to link your social media sites to your website and blog content through the likes of social media share buttons. By adding a Facebook “like” button, a “Tweet This” button or Google Plus’ “+1” button to your content your audience can easily share your content with others and give recommendation to your work, which any visitors to your site will be able to see through the number of likes and shares each your posts or pages have had.

The second component to a successful SMO campaign comes from the contributions you make yourself – by providing high quality content which continuously engages your audience, then sharing this to all of your social media platforms yourself so that all of your followers have regular updates to keep them interested.

It is also very important when creating improved SMO for your business that either you yourself, your marketing team or your company as a defined brand itself interacts with your audience directly, through posting comments on your own sites, interacting with your followers and engaging in discussion and debate on other relevant blogs and forums. Simply plastering your content all over your social media platforms is not enough – you need to engage your audience and interact with them in a way which drives discussion and sparks further interest.

In basic terms, in order to be successful with SMO your content needs to be engaging and up-to-date, and it needs to be made easy for your audience to share this content across as many social media platforms as possible.

SMO is just as important for your business as SEO has been, as not only can it drive traffic to your sites, creating increased lead generation and in turn boost your sales, but it is also aimed at increasing your direct contact with your current followers – which in turn will push your online reach out across your targeted markets and allow you to engage with more and more potential clients.

The main downfall with pursuing an SMO campaign is that it can be very time consuming, and if you don’t have a dedicated team to push SMO it can be very difficult to maintain a strong online presence for your business – so look out for future posts about some great online tools which can help streamline your social media efforts and increase SMO in one foul swoop.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert – Motivational Speaker

The best way to do this is with an end-of-year marketing analysis and report. Don’t worry, you’re not giving the report to anyone other than yourself!

Identify Three Successes

It’s always easier to take criticism when you start with the positives. To this end, identify 3 things that’s you’ve done successfully with your marketing this year. And I don’t just mean that you should say “I worked harder this year.” Look for:

• Measurable improvements over 2010 (click-through rates, ROI on campaigns, etc.).
• Successful new campaigns implemented.
• Higher sales volume, new clients won, or costs lowered.

Look for the things that you did best in 2011. Now, the key is to identify what you did to achieve your greatest successes in 2011, and then try to repeat them for 2012.

Identify Three Failures

This can be a lot more difficult than identifying the three successes. Look for things that you did, which didn’t work out as well as you had hoped, or actions that you didn’t take, which would have been good in hindsight. Consider:

• Moves that you didn’t make, or delayed on (making your site mobile-friendly, kick-starting your social media campaign).
• Clients that you lost, or more importantly, existing client relationships that you let stagnate.
• Unsuccessful marketing moves (failed campaigns, ill-advised advertisements).

It’s always said that a mistake is an opportunity to learn. So don’t just dwell on your mistakes from the past year. The purpose of identifying them is so that you can make sure you don’t repeat them.

Identify Where you Want to Be Next Year

This is the most important part of the analysis. Taking your successes and your failures from the past year, identify where you want to be at this time next year. Put these in concrete terms, and make a plan for how you’re going to get there.

So rather than telling yourself that you want to have a considerable social media presence, tell yourself that by this time next year you’ll have 500 fans on your Facebook page, 5,000 followers on Twitter, and at least 5 highly-rated videos on YouTube.

Happy New Year, and make sure that 2012 is your most productive year ever!

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

So, what can you do to give your social media strategy longevity in 2012? Here are a few tips to help you consolidate your social media activity for the New Year and beyond.

1. Stop saturating and build your brand

Once you have really got to grips with using social media as a business tool it is very easy to overdo your efforts and start to saturate your social media platforms with lots of content, from each department of your company, and for each separate product or service that you offer. Whilst you might think this gives you a broader reach and a better web presence, you are probably just confusing your followers by making it too overwhelming to receive all the content you are putting out there.

So instead of saturating your social media platforms, start branding all of your company’s departments and products or services under one main name. You can still keep separate accounts for marketing, management, sales etc but ensure you only have one contact from each department and include the company name in all of their usernames. This will help to consolidate and group together your team and products under your main company brand.

2. Post for the platform, not for your own benefit

Each social media platform is different. The way your followers use Facebook in comparison to the way they use Twitter is different, and the reasons some of your audience chooses to interact with you on LinkedIn rather than on Flickr will be different as well – they are looking for different content and are expecting different interaction with you depending on which platform they are using.

You probably already know how to use each of the platforms for your own benefit, but use 2012 to really tune in to what your followers want from you on each platform.  If they’re friends with you on Facebook then they probably want to see a more personal side of you, if they are following you on Twitter then they probably expect regular and consistent updates about your new content and if they have connected with you on LinkedIn they are clearly looking to engage with you in a more professional way.

Consider what each platform is used for and research the way people on the site interact and then tailor your involvement to these conforms – you’ll be amazed at the results.

3. Schedule your posting in advance

It’s always good to think about what you’re going to say before you say it, and the same rule applies with posting. Is what you’re posting really relevant? Will it be of interest to anyone? I would hope it would be otherwise why would you be producing it – but it doesn’t hurt to ask the question every now and again!

Scheduling posts in advance also stops you from overwhelming your followers with massive amounts of content, or ignoring them completely due to the fact you’ve had no time to create anything that day. If you schedule a weekly or daily plan for what you will be posting about and what content you will be distributing on which platform, you will soon find you have a nice on-going structure for each site making the whole process much more automated and easy to follow.

A great way to schedule social media sharing is to draw up an editorial planner at the start of each month, which gives you a chance to plan the bulk in advance and then add in more topical updates at times when you have less scheduled content going out. This will give your followers enough to keep them interested and ensure you don’t overwhelm them with information and scare them off.

The best advice I can give you for 2012 is to reassess where your social media campaign is at currently and where you would like it to be by this time next year – then simply put actions to your words and make it happen. Ask yourself these questions:  If you were a follower of your company on each platform, what opinion would you have of them? Are you getting what you hoped you would from engaging with them in this way? And is there more they could do to keep your attention? Then make 2012 the year you give your social media plan real depth and long term value.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert – Motivational Speaker

Last year the appeal raised £36 million but this year organisers are hoping to smash this record by applying some very modern techniques to help boost the Poppy Appeal tradition.

To mark the 90^th anniversary of the Poppy Appeal, the charity has moved full throttle into the modern age of online interaction and are hoping to appeal to younger generations through their involvement with social media sites such as Facebook, Twitter and Youtube.

The Royal British Legion, who are behind the Poppy Appeal, have this year decided to enhance their traditional campaign of selling poppies in places such as big shopping centres and on the streets of our towns and cities, by moving online into the virtual world in an attempt to raise more money and awareness for the cause than ever before.

Supporters can now purchase their poppies online by logging on to the RBL’s interactive forum “Shoulder To Shoulder”, uploading a photo of themselves to the site, purchasing a virtual poppy to pin to their picture and adding a special message to their image. This option seems to have really appealed to the public, as the site has had nearly 18,500 pictures uploaded of people with their virtual poppies to date .

The public can now purchase downloadable Poppy Appeal wallpapers for their computers and add support buttons to their websites which link back to the RBL Poppy Appeal homepage. 

The RBL has also taken their Poppy Appeal into the realm of social media and now have a Facebook page, a Twitter feed and a Youtube channel where supporters can gain to-the-minute updates on the campaign and share and contribute with each other in this online space. The campaign is even fronted by a virtual blogger called Poppy, who is the face of the appeal online and posts regular blog articles to the “Legion Live” forum for supporters to read, share and contribute to. 

With over 11,300 Facebook likes, nearly 12,000 Twitter followers and well over 520,000 views of their videos on Youtube it seems like the campaign has taken on a whole new lease of life. Although official figures for the total amount raised by this year’s Poppy Appeal have yet to be confirmed, it is obvious to see what a huge impact this first outreach via social media and other online platforms has made to the campaign.

It’s great to see such a well-established and long-serving organisation as the RBL looking to more modern and interactive methods to engage with the public and help raise awareness and funds for their cause. Personally, I feel this really shows just how important and influential social media interaction can be when you want to get your message out there and ensure that it is heard on a massive scale. The internet and social media is the way forward, so ensure that you are not missing out on its benefits when it comes to your business’ next big campaign.  

(Image by Paul Simpson)

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

Advertising and marketing are all about getting the word out about your product, but if you do not engage customers, they can actually hurt your business.  Instead of attracting customers, a poorly thought out campaign can alienate your target demographic.  If you have not been experiencing the returns you expect with your marketing strategies, it may be time to revamp your message.  A message should engage, amuse and/or inform customers.  Evaluate your current message and make sure that it is not focused on your company and products, but instead on the benefits to the customer.

Evaluate Current Efforts

The first step to evaluating your message is to look at the numbers that are currently being driven by your marketing campaign.  If the sales you are realising aren’t even covering the cost of the campaign, then obviously something is wrong with your slant.  You need to start thinking about your marketing message, and ways to improve it to improve your bottom line.

Engage with Customer-Centric Advertising

Your message needs to be engaging.  This means that it grabs attention and convinces people to take the requested action.  This process is referred to as conversion.  The goal of marketing is to improve conversion numbers and ultimately increase sales.  An engaging campaign focuses on customer wants and needs rather than the company.  By equating company products with home and family, many companies have experienced incredible success with advertising.  Consider a Hallmark commercial, which tugs on the heart strings.  The combination of a heart warming message and a product meant to make family feel special is the formula that Hallmark has used successfully for decades.

Laughter Sells, Find the Joke

Amusing potential customers is another way to get them to listen to your product information with an open mind.  Look at the traditional Budweiser commercials featuring singing frogs or the Mayhem commercials put out by All State Insurance Company.  The singing frogs amused and made a completely ridiculous statement about beer, while the mayhem commercials tackle incredible hardship with an amusing slant.  Watching a horrible car accident is not amusing, but the mayhem take on the causes of accidents encourages people to find the humour in the situation and take preventative action.

If your marketing does not take advantage of the opportunity to show customers why they should switch to your company, then they are not as effective as they should be.  Make sure that all of your advertising puts the customer first, to ensure that you get the maximum opportunity to improve conversion rates.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

Benefits of Television Advertising

Running ads on national networks can cost an extraordinary amount of money, and premium spots are well out of the budget range of most local businesses.  However, local stations have much more reasonable price points and can offer extra exposure to the company.  The only downside is that you may get multiple calls in response to the advertisement that don’t actually generate sales.  The added exposure may cause many people to call in that have limited understanding of your product or service.  Those that call in with real intent to purchase will be obvious. Immediately cut loose those that are not really interested so that you can focus on those that are.

To maximise the number of potential responses start with a solid headline and include a clear description and a call to action.  A local celebrity endorsement is another great way to increase potential responses.  National stars are usually well out of reach, but a local sports figure or news anchor is a great prospect.  A name they can trust is the important part of choosing a figure for endorsement.  Customers that trust the celebrity will be more inclined to purchase the product.

Text Messaging Gets Customers in the Door

Text messaging doesn’t give the same broad range of exposure since it can only access those that are already customers, but it has a great read rate.  Text messages have an over 33% read rate and a well executed text marketing plan can generate a solid return on investment.  The cost of sending out bulk text messaging is very reasonable and adds an extra element to any marketing plan.  Sending out coupons to former or current clients is a great way to bring them back in the door.  Coupons that are only available through texts show customers that you are loyal to them and convince them to be loyal to you.

Implementing these two strategies can have an incredible impact on your business success.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker

Positioning your company to take advantage of all the advertising activities is important, and you’re hitting all the marks.  You’ve begun an e-mail marketing campaign, you post regularly to Facebook and other social media, publish a newsletter and are carrying out direct marketing.  Are you still unsatisfied with the results?  Ask yourself what this is supposed to accomplish.  Each marketing tool should have a specific goal or task.

Of course, the overall goal is to grow your business and increase your income.  Marketing can help you to do that, but there is a series of steps that are required to engage additional clients and find those that would actually be interested in your products and services.  If you approach several business owners to clue you in on the specific purpose of a marketing campaign, you will get several different answers.  Marketing means different things to different people, and for some it is the misunderstanding about what marketing is and what it can do that have led them to make poor marketing decisions.

Marketing is designed to do three things for a business or product:

• Spread awareness of the service or product and build trust with your targeted demographic
• Help potential customers make the final decision on a product or service
• Show customers that closing the deal is a no risk proposition

Spreading awareness and building trust are some of the most important steps in the marketing process.  If you are already implementing a marketing plan, then you probably already utilise social media and networking to get the word out, but never forget the benefits of good old fashioned word of mouth.  Let your stellar product and services speak loudly on behalf of your company.

Customers need information to provide final purchasing decisions.  Marketing should be designed to educate customers about what you can offer.  Use marketing to make sure that potential customers know that they are getting the best when they choose your company and explain to them why.

Consider offering free trials or samples of products to allow customers to take the final step and commit to a purchase.  In today’s economy especially, more and more consumers want a guarantee about a product before they will consider purchasing.

Make sure that your marketing strategy is actually designed to communicate effectively with clients.  Think of marketing as a telephone conversation with someone you haven’t met in person yet; invite customers to find out more.

Happy marketing!

Sean

Sean McPheat

Marketing Consultant – Sales Expert - Motivational Speaker