Today we’re going to continue our exploration of body language and take a few minutes to learn about the facial gestures people make. As a speaker you’ll find that you often look around when you speak but it is important to become conscious of this habit and make eye contact with the person you are speaking to. This will both help them to understand that you are speaking to them directly and will give you the opportunity to study the face for reactions to the words you are saying.

The eyes may be the window to the soul, but there is certainly more to the face than the eyes. The second most important part of the face is the mouth. Watch the mouth of the person you are speaking with and look for the following:

• Smiles or upward curves in the corner of the mouth usually indicate a positive reception.
• Frowns or downward curves usually have a negative connotation.
• Relaxed lips are usually a positive sign and reflect happiness.
• Tightly pursed lips tend to reflect a sense of confusion, negativity, or discomfort.

Combine what you know about the lips with what you already know about the eyes and it’ll be even easier to confirm the emotions your prospect is conveying. The trick now is figuring out what to do once you’ve identified a negative emotion. How will you handle the perceived objection?

Sean

Sales Expert - Marketing Consultant – Motivational Speaker